Frequently Asked Questions

How long will it take to ship?

Approximate times (a.k.a. How long is a piece of string?) 

Because of the unpredictable nature of courier services, we have over-estimated delivery times a little.

  • Auckland: 3-7 working days 
  • Rest of North Island: 2-5 working days
  • South Island: 3-7 working days
  • Rural delivery: 3-10 working days (this really varies from driver to driver)
  • AUSTRALIA: 10-15 working days 

UPDATE: Due to huge cost increases and unreliable shipping (all related to COVID-19), we have temporarily had to turn off shipping to the rest of the world. 

 

Pricing

SHIPPING NZ $7
SHIPPING AUS $25
SHIPPING Rest of the World
Sorry, but we cannot send these worldwide at this stage.
Unavailable

Prices are in New Zealand Dollars NZD. You only pay postage once - so the more you buy, the more you save. 

 

What happens if my order is damaged?

Please let us know as soon as possible (with a photo), and we will replace the damaged item immediately.  If you would prefer a refund, just let us know and we will sort that for you.

 

What happens if an item is SOLD OUT?

If an item sells out, we will put a note on to let you know when it is next available.  If you are nervous about missing out, contact us, and we can put through a back-order. 

When an item is limited edition, it can become permanently unavailable. 

 

Does Kat hand autograph every book?

If you request for your book to be signed, then Kat will sign them lovely by hand. You'll find it on the cover flap, or the top corner of the first page. (Back inside page for board books). This can add a day to your order for new releases, as we only have one Kat!

 

I am a Kura (School), Kindy, or ECE, can we get a discount for a bulk purchase?

We have a special educational resource catalogue (Te Kete Kura a Kuwi) available exclusively for schools / kura / ECE / wānanga / tertiary / kaiako = pretty much anyone working within the educational realm. To request a catalogue or to open an educational account, email: hello@illustrated.co.nz

 

Classic Enamelware Q & A's:

HAND BUILT: Our enamelware is hand dipped with an extra thick enamel glaze, and then fired in the kiln in extremely high temperatures. This can be repeated numerous times, depending on the product. During this process, the glaze reacts during the firing process, giving each piece its own varying character and finish. This process can result in slight texture on the enamel, or small imperfections... but also, helps to create a stronger, more durable product.

  • Food safe
  • Enamelware is NOT suitable for children under 3 years.

If I chip my enamelware, is it still safe to use?

This enamelware is shatterproof, although if dropped the outer porcelain layer can chip. If this happens, the steel below naturally oxidises. 

  • DO NOT use if there are chips coming away or if there are any sharp edges.
  • DO NOT use if the food area (or drinking rim) is chipped or damaged.

The enamelware can be recycled, by dropping to your local scrap metal, or returning to us. 


Enamel care instructions

  • DO NOT use in microwave.
  • Avoid using abrasive sponges or brushes as this may scratch the surface.
  • Dishwasher safe, but hand-washing will help to reduce wear & tear. 

 

Error message at checkout:


This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again. 
 
If you are seeing the above message, it is likely because an item(s) you have added to your cart is not currently available for purchase in your country (NZ shipping only).
NZ Delivery
It will be clearly labeled in the product's description if this is the case.
To resolve this issue, just remove the particular item from your cart and try again. We apologise for any inconvenience this may cause.

 


 

Ngā mihi nui! Thank you so much!

Every time you make an order,
we do a little happy dance!